Terms of Use

These Terms and Conditions set out the rules that apply to your use of the Goldex platform and explain the relationship between you and us. We operate the site to provide online casino services to eligible Canadian residents. By registering an account and using our services you agree to comply with these terms, any additional promotional rules, and any applicable laws in your province or territory.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the security of your login credentials. Only one account is permitted per person, household and payment method unless otherwise agreed in writing. You must notify us immediately if you suspect unauthorised access. We may require identity verification at any time and may suspend or close accounts where fraud, abuse or breach of terms is suspected.

Eligibility requirements

To use our services you must be of legal gambling age in your province or territory (commonly 19 or older, or 18 where applicable) and not be located in a jurisdiction where online gambling is prohibited. You must provide truthful personal information during registration and during any verification checks. We reserve the right to refuse service to anyone who does not meet eligibility requirements.

Acceptable platform use

You must not use automated tools, bots or scripts to access our services, attempt to bypass geographic restrictions such as by using a VPN, or collude with other players to exploit promotions or games. Abuse of functionality, chargeback fraud, money-laundering attempts or any action intended to manipulate game outcomes or promotional mechanics will result in account restrictions and possible forfeiture of winnings.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these Conditions. Bonuses may require promotional codes, minimum deposits, wagering requirements, contribution limits by game type, maximum bet limits while wagering and expiry periods. We may withhold bonus funds or cancel a promotion where we reasonably suspect abuse or if verification checks remain incomplete. Always review the promotion terms before opting in.

Deposits and withdrawals

All deposits and withdrawals are governed by our payment rules. We require verification documents before processing withdrawals in many cases, and we may perform additional checks for large transactions. Processing times depend on the method chosen and third-party providers; your bank or payment provider may apply fees. We may set deposit or withdrawal limits and may temporarily hold withdrawals pending review.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We aim to respond promptly and resolve issues fairly. If a resolution cannot be reached through normal support channels, we may initiate an internal review. Unresolved disputes will be handled in accordance with applicable law and the dispute resolution procedures referenced in these terms.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. You should check these terms periodically and contact support if you have questions.