Goldex Casino Responsible Gambling

At Goldex we take responsible gambling seriously. We want players to enjoy their time on our site while keeping play safe and controlled. Our approach combines clear player protection principles, practical account controls and easy access to support so Canadians can manage activity and step away when needed.

Player protection principles

We promote safer play through transparency, privacy and voluntary controls. We encourage players to set personal limits, monitor their activity and use cooling-off options when gambling stops being enjoyable. We do not target vulnerable groups and we will intervene if we detect signs of problematic behaviour.

Activity-control tools

You can manage your account using a range of tools available in your profile or via our support team. These tools are designed to help you control spending and time spent playing.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately; increases may require a waiting period and verification to prevent impulsive changes.

Loss limits

Loss limits help you cap net losses over a chosen period. Use them to limit financial exposure and to keep play within an agreed budget.

Time limits and account breaks

Choose session time limits or request a temporary account break to pause play for a set time. Short time-outs are useful for cooling off; longer breaks can help re-establish control if needed.

Self-exclusion

Self-exclusion allows you to close access to your account for a longer, indefinite period. We respect self-exclusion requests and will block access in line with the terms you choose. Contact support to start or extend a self-exclusion period.

How to apply controls

Most tools are available in your account settings. If you need help applying or adjusting limits, contact our support team and we will assist. We may also place temporary restrictions on accounts where there are clear signs of risk.

Signs of problematic behaviour

Watch for common warning signs such as chasing losses, wagering more than intended, borrowing money to gamble, neglecting work or relationships, and repeated unsuccessful attempts to stop. If you notice these signs in yourself or someone close to you, consider using limits or self-exclusion and seek outside support.

Tips for staying in control

Set a clear gambling budget and stick to it, use deposit and loss limits, schedule regular breaks, avoid gambling under stress or after drinking and keep money for bills and essentials separate. Share concerns with friends or family and act quickly if you feel control slipping.

Professional help and support organisations

If you need help beyond our tools, reach out to a provincial or territorial gambling support line, Gamblers Anonymous or local counselling services. Provincial resources such as ConnexOntario in Ontario provide confidential advice and referrals. For immediate assistance, contact your local health services or a recognised support organisation in your area.