Responsible Gaming

Keeping players safe and supported is central to everything we do at Goldex. Our policies and tools are designed to promote healthy play, protect vulnerable people and make help accessible when it is needed. Every product and process is reviewed with player protection in mind, and our team is trained to act quickly on concerns. Transparency and respect guide how we handle account checks, limits and self-exclusion requests so Canadians can enjoy our site with confidence and control.

Goldex Responsible Gambling - Our approach

Player protection is embedded in our operations and day-to-day decisions. Clear rules, fair procedures and proactive monitoring help detect risky behaviour early. Our terms require age verification and identity checks to keep underage people off the site, and we maintain strong data security to protect personal information during any intervention.

Tools to manage your play

A suite of practical controls is available in every account. Daily, weekly and monthly deposit limits can be set or adjusted from the responsible gambling area. Session time reminders and reality checks help you stay aware of time spent playing. Temporary time-outs and full self-exclusion options are offered with simple steps and prompt support - requests are processed quickly to ensure your choices take effect.

Limits and temporary measures

Minimum and maximum limits are easy to apply, and we respect all self-imposed blocks. Our team will not pressure users to remove protections, and conversions or withdrawals are handled in line with safety protocols whenever an account is restricted.

Recognising signs of problematic gambling

Common warning signs include chasing losses, neglecting responsibilities, changing sleep or eating patterns because of play, or repeatedly increasing bets beyond your usual budget. If family members report distress related to play, please act early - timely intervention reduces harm and preserves financial stability.

Contacting our support team

If assistance is required to set limits, request a timeout or activate self-exclusion, contact our support via live chat or email. Confidentiality is maintained throughout, and we will work with you to apply safeguards, provide information about treatment options and follow up as appropriate.

Commitment and continuous improvement

Ongoing review and player feedback drive enhancements to our tools and training. Regular audits of our responsible gambling measures ensure they remain effective and aligned with best practices for Canadians seeking a safe, controlled gaming experience.