Goldex Casino Privacy Policy
This Privacy Policy explains how Goldex collects, uses and protects the personal information you provide when you create an account, play, deposit or otherwise use our services in Canada. We take your privacy seriously and describe here the types of information we collect, how we use it, who we share it with and the choices available to you.
Types of data we collect
We collect several categories of information to operate your account, process payments and improve our services. This includes data you provide directly, technical information generated by your device and records of your activity on the site.
Personal data
Personal data includes full name, date of birth, contact details, government ID for KYC checks, billing and address information, and any correspondence you send to us. We use this information to verify identity, prevent fraud and meet regulatory obligations.
Technical data
Technical data covers IP address, device type, browser, operating system, language settings and location data inferred from your IP. We also collect connection and performance logs to maintain security and keep the service running smoothly on mobile and desktop.
Transactional and activity data
Transactional data includes deposits, withdrawals, wagering history, bet records, bonus usage and payment method details. We also record user activity such as game play, session times and support interactions to manage accounts and investigate disputes.
How we use your information
Your information is used to create and manage accounts, process payments, carry out KYC and anti-fraud checks, respond to support requests, and to personalise your experience. We may use aggregated, non-identifying data for analytics and service improvement. We do not use your data for purposes inconsistent with the reasons it was collected without your consent.
Data protection practices
We store personal information on secure servers and use industry-standard technical and organisational measures to protect it, including encrypted connections and access controls. Account protection tools such as two-factor authentication may be available and we recommend enabling them. Access to personal data is restricted to authorised personnel and trusted service providers who need the data to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to enable functionality, remember preferences, analyse usage and show relevant content. You can manage cookie settings in your browser or via our cookie banner. Third-party analytics and advertising partners may also place cookies on your device subject to their own policies.
Your rights
Under applicable privacy rules you have the right to access the personal information we hold about you, request correction of inaccuracies, and request deletion in certain circumstances. You may also object to certain processing activities or ask us to restrict processing. To exercise these rights contact [email protected]. We will respond in line with legal requirements and our internal procedures.
Information sharing and third parties
We may share personal data with payment processors, identity verification services, fraud prevention providers, analytics vendors and regulators where required. All third-party providers are contractually bound to protect your data and use it only for the purposes we specify.
Privacy policy updates
We may update this Privacy Policy from time to time. When changes are material we will provide notice on our site or by other reasonable means. Continued use of Goldex after updates indicates acceptance of the revised policy.