Privacy Policy Details
Welcome to the Privacy Policy of Goldex. This page explains how we collect, use, store and protect personal information when you access our services from Canada and elsewhere. Clear and practical details are provided so that you understand what types of data we handle, why the data is necessary, and the choices available to you. Our processes include account verification, payment processing in CAD, and customer support, and we strive to safeguard your privacy while meeting legal and regulatory obligations related to online gaming and anti-money laundering controls.
Types of Data Collected
Personal information
Personal details collected during registration and account verification commonly include full name, date of birth, residential address, email, telephone number, government-issued ID, and payment details. Such information is necessary to confirm eligibility, process deposits and withdrawals in CAD, and meet KYC and anti-money laundering obligations.
Technical and usage data
Device identifiers, IP addresses, browser and operating system information, session logs, and gameplay activity are gathered to maintain site functionality, detect fraud, and improve service stability. Geolocation data may be used to confirm regulatory compliance with Canadian provincial rules.
Transaction and verification data
Records of deposits, withdrawals, transaction timestamps, and payment method confirmation are maintained for accounting, dispute resolution, and regulatory reporting. Verification documents are stored securely until purpose limitations are satisfied.
How Information Is Used
Account management and security form the primary reasons for processing personal data. We use information to verify identity, prevent fraud, process payments in CAD and other supported currencies, and respond to support enquiries. Regulatory compliance, such as KYC and responsible gambling obligations, also requires use of certain personal data. Aggregated, anonymized data may be analyzed to enhance performance and detect misuse; this form of data cannot reasonably identify an individual.
Data Protection and Retention
Robust technical and organizational measures are in place to protect personal information. Encryption, access controls, secure storage and routine security audits help prevent unauthorized access. Sensitive documents are handled with heightened protections. Retention periods are determined by legal requirements and operational needs; transactional and verification records are typically retained for a defined period to comply with financial and gaming regulations in Canada and Curaçao. Data no longer required is securely deleted or anonymized.
Cookies and Tracking Technologies
Cookies and similar technologies are used to enable essential site functions, remember user preferences, and measure performance. Third-party analytics and advertising partners may deploy cookies to provide aggregated insights and personalized experiences. Users can manage cookie preferences through browser settings or our cookie consent tool. Disabling non-essential cookies may limit certain features.
Your Rights and Choices
Access, correction, deletion and portability rights may be exercised where applicable under relevant privacy laws. Requests to update or close accounts, restrict processing, or obtain copies of personal data can be submitted through customer support. Identity verification will be required before fulfilling sensitive requests. Opt-out options are available for marketing communications while transactional messages related to account safety and payments will remain necessary.
Policy Updates and Contact
Changes to this Privacy Policy are posted on our site with the effective date. Significant amendments will be communicated by email to registered accounts where required. Questions, requests or concerns about data handling can be directed to our privacy team via the support channels listed on the site. Prompt acknowledgement of enquiries is our goal, and escalation procedures are available for complex matters.