Contact Us
Our support team is ready to help with account questions, transaction issues, technical concerns or general feedback. If you’re having trouble with verification, deposits, withdrawals or bonus activation, contact us and we’ll walk you through the steps. We can assist with responsible gambling tools, mobile registration and payment updates. Support aims for clear, practical guidance and prompt replies so you can get back to playing quickly and with confidence. Live chat and email are available to help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 1 business hour) |
| General enquiries | [email protected] (non-urgent enquiries, reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner queries and payments) |
| Phone | +1 416 235 7489 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is our preferred contact method for detailed requests, account issues or any situation that requires documents or explanations. When you write, please use a clear subject line and include up-to-date personal details and contact numbers to speed processing. This helps our team review submissions faster and prevents delays when verifying information.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For straightforward account or payment questions you’ll usually hear back the same or next day, while more complex matters, such as detailed KYC checks or technical investigations, may take longer depending on the issue. We’ll keep you informed until the case is resolved.
Feedback
We’d love your feedback. Share suggestions or ideas to help improve the website, whether it’s games, payments, promotions or usability. Every message is reviewed carefully by our team and used to refine features, speed up support and improve the overall user experience. Send feedback through the site’s feedback form or live chat any time.